This Privacy Policy ("Privacy Policy") explains how MaidOnCall ("MaidOnCall", "Company", "we", "us", or "our") collects, uses, stores, processes, discloses, and protects information shared by Users and service providers ("Experts") through the website https://maidoncall.in and any related mobile applications or services (collectively, the "Platform").

This Privacy Policy is published in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules").

By accessing or using the Platform or Services, you consent to the collection, use, processing, storage, transfer, and disclosure of your information in accordance with this Privacy Policy and the applicable Terms & Conditions.

If you do not agree with this Privacy Policy, please do not access or use the Platform.

1. APPLICABILITY

This Privacy Policy applies to:

• Users who access or use the Platform
• Experts registered or listed on the Platform

Capitalized terms not defined herein shall have the meaning assigned to them under the Terms & Conditions.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect personal information including but not limited to:

• Name, address, phone number, email address
• Gender, age, household details (including number of occupants, pets, rooms, etc.)
• Payment-related details (processed via third-party payment gateways)
• Information provided during registration, booking, communication, or customer support interactions

2.2 Non-Personal Information

We may automatically collect non-personal information such as:

• IP address, browser type, device information
• Operating system, pages visited, access time
• Cookies, log files, and usage analytics

This information does not personally identify you.

3. PURPOSE OF COLLECTION

We use collected information for the following purposes:

• Facilitating access to the Platform and Services
• Processing bookings and payments
• Verifying identity and eligibility
• Improving Platform functionality and user experience
• Providing customer support and resolving disputes
• Sending service-related notifications and administrative communications
• Preventing fraud, misuse, and unlawful activities
• Complying with legal and regulatory obligations

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Enhance user experience
• Analyze Platform usage
• Personalize content and communications

Third-party service providers may also use cookies for analytics or advertising purposes. MaidOnCall does not control such third-party cookies and shall not be responsible for their practices.

5. SHARING & DISCLOSURE OF INFORMATION

We may share information:

• With Experts to enable service delivery
• With service providers, consultants, and partners for operational purposes
• With payment processors for transaction completion
• With legal, regulatory, or government authorities as required by law

MaidOnCall does not sell or rent personal information to third parties.

6. THIRD-PARTY LINKS

The Platform may contain links to third-party websites or services. MaidOnCall is not responsible for the privacy practices or content of such third-party platforms. Accessing them is at your own risk.

7. DATA SECURITY

We implement reasonable security practices and procedures to protect information from unauthorized access, misuse, or disclosure.

However, no internet-based platform is 100% secure, and MaidOnCall shall not be liable for:

• Unauthorized access due to factors beyond reasonable control
• Transmission errors
• Acts or omissions of third parties

Users are responsible for maintaining confidentiality of their login credentials.

8. DATA RETENTION

We retain personal information only as long as necessary for:

• Providing Services
• Legal, regulatory, and compliance purposes
• Resolving disputes and enforcing agreements

Certain information may be retained even after account termination as required under applicable law.

9. USER RIGHTS

You may:

• Request access to your personal information
• Request correction or update of inaccurate information
• Withdraw consent by contacting us (subject to legal obligations)

Withdrawal of consent may limit access to certain Services.

10. TESTIMONIALS & REVIEWS

We may display user testimonials or reviews on the Platform. Such content will be published only with prior consent.

11. SPAM POLICY

MaidOnCall follows a strict no-spam policy and does not send unsolicited communications, except service-related or legally required messages.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• MaidOnCall shall not be liable for any loss, damage, misuse, or unauthorized access to data caused by third parties
• MaidOnCall shall not be responsible for information shared directly between Users and Experts outside the Platform

13. CHANGES TO PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes shall be effective immediately upon publication on the Platform. Continued use constitutes acceptance.

14. GRIEVANCE REDRESSAL

In accordance with applicable laws, grievances may be addressed to:

Grievance Officer

Email: help@maidoncall.in

Response Timeline: Acknowledgement within 24 hours; resolution within 15 days

15. GOVERNING LAW

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

16. ELECTRONIC RECORD

This document is an electronic record under the Information Technology Act, 2000 and does not require physical or digital signatures.

CONSENT

By using the Platform, you confirm that:

• You are above 18 years of age
• You have read, understood, and agreed to this Privacy Policy
• Your consent forms a legally binding agreement between you and MaidOnCall